North Carolina Residents will be charged 7% sales tax on their order
We ship to all US addresses by USPS.
We ship internationally under the following conditions:
We reserve the right to refuse to process any order or to refuse to ship to certain countries.
Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must have confirmation of acceptance of shipping costs and policies before your order is finalized.
Most orders are shipped by International First Class Mail or UPS. Delivery for most shipments is estimated by the US Post Office at 7-10 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. We have no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.
If you order does not arrive within 30 days, we can place a claim with the US Post Office or UPS for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.
Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. We will not falsify any information on the customs forms.
We take great care in packing your order to ensure its safe arrival.
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift in the notes box. We are happy to include a message with your order - please let us know what you would like the message to say. We cannot at this time provide a gift-wrapping service.
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive an email confirmation. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in sellable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. Returns sent without a authorization are subject to a 20% restocking fee. To obtain a return authorization, please fill out the contact form by click on the contact link to the left.
If goods are damaged during shipment by USPS, save the item, the box and all packing material. Notify us and we will place a claim with USPS. USPS insures all shipments and so far has made good on them. You may have to allow a USPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.